The Role
Email Mum's mission is to provide professional yet personalised housekeeping services without ever compromising on quality or values. And in order to do that, we employ smart, reliable and hard-working staff, whom we value and reward accordingly.
As an Email Mum housekeeper, you will be providing a top-quality tailor-made service in properties ranging from newly-built modern two-bedroom houses to large old country properties with grand staircases! Every home is different, with varying needs, and it’s this that makes the role of an Email ‘Mum’ so interesting.
Because we recognise that everyone is individual, we offer our clients a more flexible service than other cleaning companies, with features like our unique visit book system, which makes Email Mum housekeeping so much more than the clichéd image of ‘mop, bucket and pinny’ cleaning. We also match housekeeper to client, based on the skills, location and availability of our staff member plus the style and needs of the house. Once you are paired with a home, you become that client’s exclusive housekeeper, which is a unique part of our service that the clients love. It enables both client and housekeeper to get to know and trust one another, and ensures that you as the regular housekeeper learn how to give the best to the home you are taking care of. It makes it easier for you to deliver Email Mum’s 5-star personalised service just the way the client wants it, backed up by your experienced and approachable management team.
You receive initial full training and induction and thereafter, guidance, help and support from your friendly bosses and administrators back at the office, who provide the link between client and company at all times. Once you are fully trained and matched with regular clients, you would be working largely unsupervised in individual properties, which you would be taken to by Email Mum, shown round and introduced to the client(s) before beginning work there at a time appointed by client and company on either a weekly or fortnightly basis. We are not an agency! That means that every Email Mum employee is protected by a contract, PAYE payroll services, insurance and holiday pay, and all these things are taken care of by the company. We provide all staff with monthly rota/timesheets that they use each week to record their working hours, then at the end of the month, these are handed in or emailed to the office and payroll is processed and wages paid.
We also offer petrol reimbursement and other expenses if applicable, and are currently looking into future pension and bonus schemes for our valued staff. Though we may not see each other on a daily basis, we’re a team here at Email Mum, so when the company does well, we try to give something back to our staff. (something here. Need staff testimonial and/or link into application?)